Privacy Policy

1. Introduction

MHS Shockwave Therapy ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or book a consultation at our Dublin clinic. We comply with the EU General Data Protection Regulation (GDPR) and the Irish Data Protection Act 2018.

2. Data we collect

We may collect the following personal information:

• Contact details (name, email address, phone number) provided via booking forms
• Health-related information you choose to share during consultations or via our self-assessment tool
• Technical data (IP address, browser type, device information, pages visited)
• Cookies and analytics data (see our Cookie Policy)

3. How we use your data

We use your personal data to:

• Schedule and manage your consultations and treatments
• Respond to enquiries and provide customer support
• Send appointment reminders and follow-up information
• Improve our website, services, and patient experience
• Comply with legal and regulatory obligations

4. Legal basis (GDPR)

We process your data based on: (a) your consent, (b) the performance of a contract (e.g. providing treatment), (c) compliance with legal obligations, and (d) our legitimate interests in operating and improving our clinic. Health data is processed only with your explicit consent and under strict confidentiality.

5. Sharing your data & advertising partners

We do not sell your personal data. We may share it only with trusted service providers under strict confidentiality, or where required by law. With your consent, we use the following marketing and analytics partners, which may set cookies and process limited technical identifiers (IP, browser, page events) on our behalf:

• Google Ads & Google Analytics (Google Ireland Ltd.) — campaign measurement and audience analytics, governed by Google Consent Mode v2.
• Meta Pixel (Meta Platforms Ireland Ltd.) — Facebook / Instagram advertising measurement.

No information you share in a consultation or in the on-site informational quiz is sent to these partners. You can withdraw consent at any time via the "Cookie settings" link in the footer. All processors are GDPR-compliant.

6. Your rights

Under GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict processing
• Withdraw consent at any time
• Lodge a complaint with the Irish Data Protection Commission (dataprotection.ie)

7. Data security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All consultations are confidential.

8. Data retention

We retain personal data only as long as necessary to fulfil the purposes outlined in this policy, or as required by Irish healthcare and tax law. Medical records are retained in accordance with HSE guidelines.

9. Changes to this policy

We may update this Privacy Policy from time to time. The "last updated" date at the top reflects the latest revision. Material changes will be communicated where appropriate.

10. Contact us

To exercise any of your rights or ask questions about your data, contact us at: